{"id":23575,"date":"2021-01-06T12:23:58","date_gmt":"2021-01-06T10:23:58","guid":{"rendered":"https:\/\/aluksne.lv\/?p=23575"},"modified":"2021-01-06T12:23:58","modified_gmt":"2021-01-06T10:23:58","slug":"apritejis-gads-kops-klientu-apkalposanas-centra-izveides","status":"publish","type":"post","link":"https:\/\/aluksne.lv\/index.php\/2021\/01\/06\/apritejis-gads-kops-klientu-apkalposanas-centra-izveides\/","title":{"rendered":"Aprit\u0113jis gads kop\u0161 Klientu apkalpo\u0161anas centra izveides"},"content":{"rendered":"

\"\"<\/a>\u00a0Ir pag\u0101jis gads, kop\u0161 2019.\u00a0gada 19.\u00a0decembr\u012b tika atkl\u0101ts Al\u016bksnes novada Valsts un pa\u0161vald\u012bbas vienotais klientu apkalpo\u0161anas centrs. 2020.\u00a0gads nav bijis vienk\u0101r\u0161s un parasts gads, tas nesis daudz da\u017e\u0101du izaicin\u0101jumu gan iedz\u012bvot\u0101jiem, gan pa\u0161vald\u012bbai, gan jaunizveidotajam Klientu apkalpo\u0161anas centram – vietai, kur iedz\u012bvot\u0101js vai uz\u0146\u0113m\u0113js vispirms v\u0113r\u0161as ar savu probl\u0113mu pie pa\u0161vald\u012bbas un da\u013c\u0113ji ar\u012b pie valsts iest\u0101d\u0113m.<\/strong><\/p>\n

\u00a0Gada laik\u0101 Klientu apkalpo\u0161anas centr\u0101 kl\u0101tien\u0113 sniegti pakalpojumi aptuveni 840 juridisk\u0101m person\u0101m un 351 fiziskai personai. Ar pasta un citu kan\u0101lu starpniec\u012bbu (e-pasts, e-adrese, port\u0101ls www.latvija.lv) sa\u0146emti 350 iesniegumi no fizisk\u0101m person\u0101m. Kop\u0101 re\u0123istr\u0113ti 5707 pa\u0161vald\u012bbai adres\u0113ti iesniegumi.<\/p>\n

\u00a0\u0145emot v\u0113r\u0101, ka pavasar\u012b un ruden\u012b valst\u012b tika izsludin\u0101ta \u0101rk\u0101rt\u0113j\u0101 situ\u0101cija, un klienti netika apkalpoti kl\u0101tien\u0113, iev\u0113rojami palielin\u0101j\u0101s zvanu skaits gan uz pa\u0161vald\u012bbas, gan uz port\u0101la www.latvija.lv t\u0101lruni. \u0160aj\u0101 laik\u0101 iedz\u012bvot\u0101jus visvair\u0101k interes\u0113ja Valsts ie\u0146\u0113mumu dienesta (VID) sniegtie pakalpojumi. Interesenti zvan\u012bja, lai sa\u0146emtu inform\u0101ciju ar\u012b par citu iest\u0101\u017eu pakalpojumiem, piem\u0113ram, Pilson\u012bbas un migr\u0101cijas lietu p\u0101rvaldes, Dzimtsarakstu noda\u013cas, B\u0101ri\u0146tiesas utml.<\/p>\n

\u00a0Popul\u0101r\u0101kie pa\u0161vald\u012bbas pakalpojumi ir jaut\u0101jumi, kas saist\u012bti ar nekustamo \u012bpa\u0161umu \u2013 atteikumi no pa\u0161vald\u012bbas pirmpirkuma ties\u012bb\u0101m, dar\u012bjumi ar lauksaimniec\u012bbas zem\u0113m, \u012bpa\u0161uma sadal\u012b\u0161ana \u2013 un iesniegumi par t\u0101 saucamo \u201cdz\u012bvok\u013cu rindu\u201d. Kl\u0101tien\u0113 klienti interes\u0113jas ar\u012b par port\u0101l\u0101 www.latvija.lv sa\u0146emamajiem pakalpojumiem, no kuriem popul\u0101r\u0101kie ir dz\u012bvesvietas deklar\u0113\u0161ana, Valsts soci\u0101l\u0101s apdro\u0161in\u0101\u0161anas pakalpojumi (slim\u012bbas lapa, pensija, bezdarbnieka pabalsts). Iedz\u012bvot\u0101ji l\u016bdz pal\u012bdz\u012bbu ar\u012b m\u0101jdz\u012bvnieku re\u0123istr\u0113\u0161an\u0101 un fiziskas personas e-adreses izveido\u0161an\u0101.<\/p>\n

\u00a0Saist\u012bb\u0101 ar pal\u012bdz\u012bbu iedz\u012bvot\u0101jiem valsts iest\u0101\u017eu sniegto pakalpojumu sa\u0146em\u0161an\u0101, piepras\u012bt\u0101kais ir gada ien\u0101kumu deklar\u0101cijas un algas nodok\u013cu gr\u0101mati\u0146as iesnieg\u0161ana VID.<\/p>\n

\u00a0Iedz\u012bvot\u0101jiem joproj\u0101m probl\u0113mas sag\u0101d\u0101 numuri\u0146u iz\u0146em\u0161ana pirms pakalpojuma sa\u0146em\u0161anas klientu pl\u016bsmas regul\u0113\u0161anas sist\u0113m\u0101, kaut gan to sen jau lieto gan bankas, gan pasta noda\u013cas, k\u0101 ar\u012b daudzas medic\u012bnas iest\u0101des. Joproj\u0101m gan kl\u0101tien\u0113, gan pa t\u0101lruni ir jaut\u0101jumi par to, kur atrodas k\u0101da no iest\u0101d\u0113m, k\u0101ds ir darbalaiks un k\u0101 tur nok\u013c\u016bt. Klienti atzin\u012bgi ir nov\u0113rt\u0113ju\u0161i pac\u0113l\u0101ja iesp\u0113ju \u0113k\u0101.<\/p>\n

\u00a0K\u0101 port\u0101la www.latvija.lv zvanu centrs, Al\u016bksnes klientu apkalpo\u0161anas centrs ir apkalpojis 2023 klientus, kas pa\u0161vald\u012bbas darbiniekiem, kuri str\u0101d\u0101 KAC, ir jauna pieredze, da\u017ereiz pozit\u012bva, da\u017ereiz negat\u012bva, jo pastiprin\u0101tu spriedzi cilv\u0113kos rad\u012bja Covid-19 pand\u0113mija un ar to saist\u012btie ierobe\u017eojumi. Port\u0101la www.latvija.lv klientu zvanus Klientu apkalpo\u0161anas centr\u0101 sa\u0146em no visas Latvijas, t\u0101d\u0113\u013c ar to ir saist\u012bti ar\u012b da\u017e\u0101di kuriozi. Piem\u0113ram, p\u0113c veiksm\u012bgi aizpild\u012bta pakalpojuma piepras\u012bjuma, darbinieci aicin\u0101ja uz kafejn\u012bcu R\u012bg\u0101, vai, piem\u0113ram, jaut\u0101ja, k\u0101ds \u0161odien Ventspil\u012b ir laiks.<\/p>\n

\u00a0Klientu apkalpo\u0161anas centra telp\u0101s darba vieta atrodas ar\u012b pa\u0161vald\u012bbas speci\u0101listiem, kuri sniedz dz\u012bvesvietas deklar\u0113\u0161anas pakalpojumu un nodarbojas ar nekustam\u0101 \u012bpa\u0161uma nodok\u013ca administr\u0113\u0161anu, k\u0101 ar\u012b tur atrodas kase. Gada laik\u0101 Klientu apkalpo\u0161anas centr\u0101 kl\u0101tien\u0113 dz\u012bvesvietas deklar\u0113\u0161anas pakalpojumu sa\u0146\u0113mu\u0161as 247 personas, bet 639 personas izmantoju\u0161as iesp\u0113ju dz\u012bvesvietu deklar\u0113t elektroniski port\u0101l\u0101 www.latvija.lv, kur l\u012bdz ar to nav j\u0101maks\u0101 valsts nodeva par pakalpojumu. 26 gad\u012bjumos personas konsult\u0113tas kl\u0101tien\u0113 un pa telefonu vai ar\u012b pie\u0146emti l\u0113mumi par dz\u012bvesvietas zi\u0146u anul\u0113\u0161anu.<\/p>\n

\u00a0Par nekustam\u0101 \u012bpa\u0161uma nodok\u013ca jaut\u0101jumiem laik\u0101 p\u0113c nodok\u013ca apr\u0113\u0137inu izs\u016bt\u012b\u0161anas \u2013 febru\u0101r\u012b un mart\u0101, kad klientus var\u0113ja apkalpot kl\u0101tien\u0113, vid\u0113ji dien\u0101 sniegtas 6-10 konsult\u0101cijas apmekl\u0113t\u0101jiem kl\u0101tien\u0113 un tikpat daudz \u2013 pa telefonu. \u0160obr\u012bd, kad klientu apkalpo\u0161ana notiek att\u0101lin\u0101ti, ik dienas nodok\u013cu administratori sa\u0146em 15-20 klientu zvanus un vismaz 2-3 jaut\u0101jumus e-past\u0101.<\/p>\n

\u00a0T\u0101 k\u0101 Covid-19 izplat\u012bbas ierobe\u017eo\u0161ana pagaid\u0101m nav sekm\u012bga un \u0101rk\u0101rt\u0113j\u0101 situ\u0101cija valst\u012b v\u0113l turpin\u0101s, l\u012bdz ar to pakalpojumu snieg\u0161ana t\u0101s laik\u0101 liel\u0101koties tiek att\u0101lin\u0101ti \u2013 elektroniski vai pa t\u0101lruni, iz\u0146emot gad\u012bjumus, kad to nav iesp\u0113jams dar\u012bt att\u0101lin\u0101ti. Lai ieg\u016btu pamatinform\u0101ciju par da\u017e\u0101du pa\u0161vald\u012bbas un t\u0101s iest\u0101\u017eu pakalpojumu sa\u0146em\u0161anas k\u0101rt\u012bbu, aicin\u0101m iedz\u012bvot\u0101jus pa\u0161vald\u012bbas m\u0101jas lap\u0101 www.aluksne.lv<\/a> sada\u013c\u0101 PAKALPOJUMI iepaz\u012bties ar virkni pa\u0161vald\u012bbas pakalpojumu aprakstiem. \u0160aj\u0101 sada\u013c\u0101 public\u0113t\u0101s saites aizved\u012bs j\u016bs uz Valsts un pa\u0161vald\u012bbu vienotaj\u0101 pakalpojumu port\u0101lu www.latvija.lv<\/a>, kur ir pieejami vair\u0101k nek\u0101 100 Al\u016bksnes novada pa\u0161vald\u012bbas un t\u0101s iest\u0101\u017eu pakalpojumu apraksti. Iepaz\u012bstoties ar pakalpojumu aprakstiem, var g\u016bt inform\u0101ciju par to, k\u0101di dokumenti nepiecie\u0161ami un k\u0101d\u0101 k\u0101rt\u012bb\u0101 attiec\u012bgais pakalpojums sa\u0146emams. Aicin\u0101m izmantot iesp\u0113ju ieg\u016bt inform\u0101ciju par pakalpojumiem elektroniski!<\/p>\n

Viktorija Avota<\/em>
\nAl\u016bksnes novada pa\u0161vald\u012bbas Kancelejas vad\u012bt\u0101ja,<\/em>
\nKlientu apkalpo\u0161anas centra vad\u012bt\u0101ja<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

\u00a0Ir pag\u0101jis gads, kop\u0161 2019.\u00a0gada 19.\u00a0decembr\u012b tika atkl\u0101ts Al\u016bksnes novada Valsts un pa\u0161vald\u012bbas vienotais klientu apkalpo\u0161anas centrs. 2020.\u00a0gads nav bijis vienk\u0101r\u0161s un parasts gads, tas nesis daudz da\u017e\u0101du izaicin\u0101jumu gan iedz\u012bvot\u0101jiem, gan pa\u0161vald\u012bbai, gan jaunizveidotajam Klientu apkalpo\u0161anas centram – vietai,…
Las\u012bt visu<\/a><\/p>\n","protected":false},"author":1,"featured_media":23576,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[9],"tags":[],"class_list":["post-23575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noderiga-informacija"],"_links":{"self":[{"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/posts\/23575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/comments?post=23575"}],"version-history":[{"count":0,"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/posts\/23575\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/media\/23576"}],"wp:attachment":[{"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/media?parent=23575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/categories?post=23575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aluksne.lv\/index.php\/wp-json\/wp\/v2\/tags?post=23575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}